Together with Customers
Since its founding, N.E. CHEMCAT has provided products and services that meet customer expectations and earn their trust. Furthermore, we continually strive to balance high performance and high quality to effectively contribute to solving our customersʹ challenges.
Quality Assurance Activities
Quality Policy
To deliver products that meet customer satisfaction, we are committed to continuously improving quality through implementation of our Quality Policy.
Quality Policy
- This is our quality policy:
- We provide quality that satisfies customers and earns their confidence.
- Through the efforts of all employees, we aim for continuous quality improvement.
- In order to fulfill this quality policy, we implement the following measures:
- Create a quality management system that is ISO 9001 and the other related standards compliant, and strive for continual system improvement.
- Ensure that each department sets and implements its own quality targets, monitors their progress, and reviews them regularly.
- Review the appropriateness of our quality policy during management review activities.
- Inform all members of the organization of our quality policy and enhance their understanding.
Quality Management System
Under the direction of the President, the General Manager of the Production & Technology Div. has been appointed as the responsible person for quality assurance and product accountability and is promoting quality assurance activities aimed at the proactive prevention of quality defects.
In addition, we have obtained certifications such as ISO9001 and IATF16949 as a part of our quality management system, ensuring that we have a framework in place to consistently supply high-quality products that meet customer satisfaction.
Business Sites That Have Acquired Quality Management System Certification
| ISO9001:2015 | Numazu Plant |
|---|---|
| IATF16949:2016 (Auto Exhaust Catalysts) | Head Office, Numazu Plant, and Tsukuba Plant |
Quality Audits
At each plant, we conduct external and internal audits once a year based on our management system.
Commitment to Logistics
We conduct regular quality audits with the aim of preventing product damage due to unforeseen accidents and minimizing the impact on customers caused by operational errors throughout the logistics process. We place a particular emphasis on standardizing operations, setting competency standards, and monitoring adherence to these standards, striving for corrective actions and improvements.
Improving Quality Performance
N.E. CHEMCAT is implementing the following items to improve our quality performance.
Internal Committees for Quality Improvement
N.E. CHEMCAT is building a framework not only to ensure the prevention of the recurrence of quality defects but also to proactively prevent quality issues by considering risks through collaboration among various departments.
- Audit Reporting Committee
- Quality Committee
- Quality Manufacturing Liaison Committee
- Quality Near Miss Reporting
- Quality Patrol
- Quality Risk Reduction
Customer Satisfaction Surveys
We often work closely with our customers, from catalyst development to scale-up. With the aim of enhancing customer satisfaction and improving quality, we conduct an annual Customer Satisfaction Survey, and are committed to continuous quality improvement.
Technical Cooperation Framework
We have established a technology transfer system that enables the production of catalysts developed in Japan, such as automotive exhaust catalysts, without compromising their performance at overseas manufacturing plants.
Additionally, we engage in regular technical exchanges with the BASF Group to introduce the latest technologies and further improve quality.
Quality Control Training and Education
N.E. CHEMCAT actively conduct training and education aimed at enhancing the capabilities of personnel involved in quality management.This includes understanding the standards of quality management systems and essential concepts behind them, core tools based on IATF 16949, and quality control techniques, as well as maintaining the competency of internal auditors.
To ensure that employees involved in quality control can effectively perform appropriate oversight functions related to quality, we encourage and support them in obtaining external qualifications and participating in external seminars.
Qualification
- IATF16949 Supplier Auditor Certification (SAC)
- Japan Standards Association Quality Management and Quality Control Examination
Seminars
- IATF16949 Internal Audit Seminars, etc.
Major Training and Education Achievements in FY2023
| Training and Education Programs | Plants |
|---|---|
| IATF16949 Core Tool Training (APQP) | Head Office/Numazu/Tsukuba |
| IATF16949 Core Tool Training (MSA) | Tsukuba |
| Overview of IATF16949 | Tsukuba |
| Understanding the IATF16949 Standard | Head office |
| IATF16949 Internal Auditor Training | Head Office/Numazu/Tsukuba |
| Internal Auditing in IATF 16949 | Head Office/Numazu/Tsukuba |
| Process Approach | Head office |
| PFMEA and Control Plans | Numazu |
| DRBFM | Numazu |
| Root cause analysis/Why-Why analysis | Numazu |
| Statistical Quality Control Techniques | Numazu |
| Measurement instrument and apparatus management | Numazu/Tsukuba |
| Supplier Audit Methodology | Tsukuba |